Once the rental item(s), retail and/or services have been established between “Delicate Petals” and the client(s), a minimum $200 down payment is required on your order to start the process and secure your items. This is applied to the invoice. If for any reason, should you cancel, the down payment is non-refundable and non-transferrable amount. Once the payment is received, a quote-invoice will be emailed out to you along with a receipt for payment. Once the quote has been emailed to you, we ask that you submit a 50% deposit within 30 days by e-transfer, debit, or cash to secure your rentals items for your specific date. Our email address is; delicatepetals@outlook.com for communication (questions) or e-transfer payments. The remainder of the balance can be paid anytime up until two days prior to the event. At that time a contract will need to be signed and a security deposit must also be submitted(paid). This amount is not part of the total of the invoice. This amount is the insurance paid on the items while in your possession. The amount of the security deposit is determined by the amount & cost of the items rented. The security deposit is held until all rental items have been returned and inspected. Once we have hand inspected all of the items, you will be contacted, you will be informed whether there is damage or not and you will be refunded the whole amount or a portion minus the damage. Damages include but are not limited to bent, dented, broken, scratched, torn, burnt and/or excessive stained (wax) items. The acceptable form of payment for Security Deposit will be cash.

Final guest numbers on rental items must be submitted no later than 30 days prior to your event, I encourage you to submit this number as this is a savings to you, reflecting a reductions of rental cost. There will be no changes in reduction less then the 30 days prior to your event and the client will be responsible for the total rentals requested. Additions can be made providing there is available stock. If for any reason, you decide to cancel the order, the $200 deposit will be withheld to cover our administrative time and costs. If you cancel less than 30 days prior to the event 50% of the total will be withheld to cover costs of labour and preparation as your order will have been prepared at this time. Pick up of Rentals will be on Friday at noon, unless previous arrangements are made and need to be returned Tuesday morning at 10:30am. Once the Client is setting up and notices a discrepancy with the order it is the responsibility of the Client to call us immediately to resolve the issue as it may have been missed while loading, if we not receive a call there will be no refunds. Please handle all rental items with care during loading and transporting to ensure there is no damage. All rental items are thoroughly checked, items are never sent out damaged, if you open rentals with damage, loss of damage will apply and will be subtracted from your Security Deposit.

All rental items must be transported in an enclosed vehicle, acceptable forms of transportation are SUV’s, Vans or in the cab of a Truck. Truck boxes are not accepted for transportation. We have the right to refuse unacceptable forms of transportation.